// Quality
ITIL 4 Service Management Compliance Software
ITIL 4 guiding principles and key service management practices.
Framework at a glance
Short name
ITIL 4
Version
2019
Category
Quality
Controls
34
What ITIL 4 covers
34 controls across 1 domains — every one tracked, owned and evidenced in Cyber Horizon.
ITIL 4 Management Practices
34 controls- ITIL-01 Architecture management
- ITIL-02 Continual improvement
- ITIL-03 Information security management
- ITIL-04 Knowledge management
- ITIL-05 Measurement and reporting
How Cyber Horizon automates ITIL 4
Every ITIL 4 control lives in a shared control library, crosswalked to the other frameworks you run — evidence collected once counts everywhere it applies.
Evidence is collected automatically from your connected tools, with owners, review cadences and gaps tracked continuously instead of at audit time.
Audit packs generate on demand, and the risk register, vendor risk and threat intelligence sit in the same platform — one evidence trail across your whole programme.
Frequently asked questions
What is ITIL 4 Service Management?
ITIL 4 guiding principles and key service management practices.
How many controls does ITIL 4 Service Management have?
ITIL 4 Service Management (2019) has 34 controls in Cyber Horizon's catalogue, organised across 1 domains.
How does Cyber Horizon help with ITIL 4 Service Management?
Cyber Horizon maps ITIL 4 Service Management into a shared control library alongside every other framework you run, so evidence collected once counts towards ITIL 4 and everything else it overlaps with. Controls, evidence status and audit packs live in one place, with automated collection from your connected tools.
More Quality frameworks
See ITIL 4 mapped to your environment
Start with the free 20-question readiness check — no signup — or get a personal walkthrough of ITIL 4 in Cyber Horizon.